At most businesses, managers view different parts of the company at wholly separate; sales team members focus solely on sales, and technical parts are wholly the realm of the system integrator and other technical employees. However, such stark role separation can lead to inefficiency, and non-technical employees can go a long way toward keeping your company’s technical infrastructure running as smoothly as possible. Here are a few guidelines for helping employees do their part to help IT maintenance.
File Effective Reports
Desktop and server problems are common, and despite how advanced modern software is, employees are likely to run into problems on occasion. One problem employees often have is accurately describing what problems they encounter. By showing employees how to take screen shots and teaching them what information to send, managers can ensure that IT professionals are able to respond as effectively as possible. Asking IT workers for examples of good problems reports can help as well.
One of the ways non-technical employees can hurt a company is by practicing poor security, and bad passwords are common culprits. Teaching employees the importance of good passwords can lead to improved security and reduce the likelihood of having to clean infected systems. Simply implementing a password policy can help, and there are a number of tools for testing employee passwords to find potential security holes.
Some people working in non-technical fields have a seemingly natural ability to identify, describe and sometimes diagnose technical problems, and giving these people a role in their part of the office can help. Too often, people who struggle with technology aren’t sure where to turn when they encounter problems, and having a liaison they know can lead to better communication. Liaisons can also help coordinate off-site maintenance. Having these people work with those providing IT services in Singapore, for example, can lead to more efficient IT maintenance.
Employees are sometimes reluctant to ask for help for a variety of reasons. Sometimes, they worry about seeming ignorant, and some don’t want to bother others. Unfortunately, this can lead to IT maintenance problems going unnoticed for extended periods of time, which can then lead to larger problems in the future. One way to improve your company’s IT operations is to make sure employees are quick to call for help or report potential problems. Doing so might take a bit of prodding, but positive encouragement can help.
Modern businesses lean heavily on IT infrastructure, and this trend in only expected to accelerate in the coming years. While it might be tempting to segregate all IT-related activities to IT professionals, making sure everyone plays a role can lead to improved efficiency and lower costs.